Key resources for Claim Professionals
The following resources are helpful tools for the individuals who adjust CEA claims:
- Earthquake Event Reference Guide for CEA Participating Insurer Claim Liaisons (PDF): We’ve created a helpful reference guide of your requirements, duties, and responsibilities both before, and after, an earthquake.
- ShakeMaps: You'll find the most up-to-date, reliable information on earthquake monitoring, including ShakeMaps, at the California Integrated Seismic Network website.
- CEA Deductible and Payment Calculators: After an earthquake, policyholders filing claims are anxious to complete repairs as soon as possible. CEA provides adjusters with an easy and quick tool to calculate deductibles and claim payments.
- CEA Claim Manual (PDF) Download our Claim Manual for detailed information about handling CEA claims effective January 1, 2021.
- General Guidelines - Earthquake Damage Assessment and Repair Guidelines for Residential Wood-Frame Buildings Vol. 1 (PDF) These guidelines are intended to help users:
- Select appropriate repairs for damage that can be reliably identified, and appropriately implemented by qualified tradespersons, without the assistance of technical consultants; and
- Identify those conditions for which the assistance of a technical consultant may be necessary for the accurate assessment and repair of damage.
- These checklists are a series of questions intended to assist building occupants in recording their observations made immediately following the earthquake and assisting adjusters in during the inspection.
- Building Occupant Questionnaire - Appendix A
- General Earthquake Damage Inspection Checklist - Appendix C
- Attic Inspection Checklist - Appendix D
- Crawlspace Earthquake Damage Inspection Checklist - Appendix E
- Engineering Guidelines - Earthquake Damage Assessment and Repair Guidelines for Residential Wood-Frame Buildings Vol. 2 (PDF) These guidelines are intended to provide guidance to the technical consultant, retained by a user of the General Guidelines, to:
- Identify and develop a conceptual scope of repair for structurally significant earthquake damage.