Home > Insurance Professionals > For Claim Professionals

For Claim Professionals

California Earthquake Authority (CEA) is committed to ensuring every CEA claim is handled in a prompt, fair, and consistent manner. We offer training and resources to help insurance professionals adjust CEA claims.

Online Training Courses

If you are interested in learning more about CEA earthquake policies, or how to assess earthquake damage, we make it easy with our online training courses.

Adjuster Trainings

CEA Policy Coverage Training for Claim Adjusters Registration

Register

CEA Policy Coverage Training for Claim Adjusters is a 75 minute course on our CEA earthquake policies. Take a 10-question exam at the end, and you can earn a Certificate of Completion by scoring 80 percent or better.

This course is required as a part of earthquake claim handling accreditation for CEA claims.

CEA does not provide CE credits for this course.

CEA Residential Earthquake Damage Assessment (REDA) General Guidelines Training

Register

CEA Residential Earthquake Damage Assessment (REDA) General Guidelines Training is a three-module, 80-minute course designed to provide you with an overview of the Earthquake Damage Assessment and Repair Guidelines for Residential Wood-Frame Buildings, Volume 1 - General Guidelines that replaced the CUREE Guidelines in 2020.

CEA does not provide CE credits for this course.

Engineer Training


CEA Residential Earthquake Damage Assessment (REDA) Engineering Guidelines Training

Register

CEA Earthquake Damage Assessment (REDA) Engineering Guidelines Training is a three-module, 140-minute course designed to provide you with an overview of the Earthquake Damage Assessment and Repair Guidelines for Residential Wood-Frame Buildings, Volume 2 – Engineering Guidelines that replaced the CUREE Guidelines in 2020.

CEA does not provide CE credits for this course.

Claim Professional FAQs

We've gathered some frequently asked questions from claim professionals to help adjust CEA claims.

See all FAQs

Q: What training is required to handle a CEA earthquake claim?

A. Claim adjusters responsible for earthquake claims in California, including CEA earthquake claims, must be properly certified and accredited before handling any residential earthquake insurance claim in the state.

To handle a CEA earthquake claim, you must complete these CEA and California Department of Insurance (CDI) training requirements before beginning the adjustment of the claim:

  • California Fair Claims Settlement Practices Regulations (FCSPR) – every year
  • CEA Policy Coverage Training – every 3 years
  • CEA Residential Earthquake Damage Assessment (REDA) General Guidelines Training – encouraged every 3 years
  • Insurance Adjuster Training for Evaluating Earthquake Damage – every 3 years
    As mandated by CDI regulations (Title 10 Chapter 5 California Code of Regulations Section 2695.42), the content of this training must include the following topics:
    1. California Fair Claims Settlement Practices Regulations (FCSPR)
    2. Determination of Scope of Loss*
    3. Loss Estimation Techniques
    4. Determination of Necessity for Engineer or Expert*
    5. CDI Earthquake Mediation Program
    6. Assessment of Damage to Concrete Surfaces and Foundations*
    7. Subsequently Discovered Earthquake Damage*
    8. Programs Designed to Assist Earthquake Victims

    *These topics are covered in the CEA Residential Earthquake Damage Assessment (REDA) General Guidelines Training and in the CEA Claim Manual.

Sign up for CEA Policy and Residential Earthquake Damage Assessment (REDA) online, self-directed training.

Q: Where can I register for CEA earthquake training for claim adjusters?

A. CEA offers free online, self-directed training courses for claim professionals. The courses include CEA Policy Coverage and CEA Residential Earthquake Damage Assessment (REDA) General Guidelines.

Q: I completed one of CEA’s claim adjuster trainings and forgot to download my Certificate of Completion. How can I get a copy?

A. There are a couple of options:

If you still have the confirmation email you received when you registered:

  • Click the link to access the course, which will take you to your dashboard. (Please note that the link expires 30 days after the registration date.)
  • The certificate is available under the "Achievements" tab.

or
Contact the CEA Info Desk and ask CEA to send it to you:

  • Notify CEA by submitting a Contact Us email request.
  • Input the name and email address used to enroll in the training.
  • In the "Comments" section, explain your request.
  • Be sure to include the date or date range of the training.

Using this information, CEA's Info Desk will then email a copy of the certificate to you.

Q: Can a homeowner buy an earthquake insurance policy directly from CEA without going through a residential insurer?

A. No, CEA does not sell stand-alone earthquake insurance policies. CEA’s policies must be purchased through one of CEA’s participating insurers authorized to sell CEA earthquake insurance, and only to those policyholders who have a companion Homeowners, Mobilehome Owners, Condo Unit Owners, Renters, or other residential property (fire) insurance policy issued by the same participating insurer.

Q: Where can I find samples of the different policy types CEA offers?

A. CEA offers earthquake policies for homeowners, mobilehome owners, condo owners and renters. Review samples of each CEA policy type for 2019.