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Working at CEA

Employment Opportunities at CEA

The CEA workforce is composed of employees subject to civil service provisions, contract employees, and staff hired through private employment agencies.

For those seeking civil service employment at CEA, the California Department of Human Resources (CalHR) CalCareers website also provides information on how to apply for any State job, create applications and apply online, and receive notices about vacancies.

For answers to questions regarding civil service employment, please visit:

For answers to questions regarding employment at CEA, please contact:

What Does CEA Do? What Would I Be Working On?

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Earthquake Insurance

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Our goal is to help California’s ability to prepare for and recover from damaging earthquakes. We help residents understand and manage their risk of financial loss from damaging earthquakes by providing affordable and valuable earthquake-insurance products.

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Retrofits

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Our outreach encourages Californians to strengthen their homes and secure their belongings to help increase their safety and reduce their risk of earthquake damage. Through our brace and bolt programs, we have helped thousands of Californians strengthen their houses against earthquake damage.

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Education

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We help Californians learn about and understand their seismic risks, and how earthquake-loss mitigation and insurance can help them prepare to survive and recover from damaging earthquakes. We also sponsor the Great California ShakeOut, an annual drill that teaches people how to safely respond in an earthquake, and promote the Seven Steps to Earthquake Safety, which helps people before, during, and after a damaging quake.

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Wildfire Fund

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Since 2019, CEA also has administered the Wildfire Fund, a fund that was established by the Legislature to provide a source of money to reimburse participating utility companies for eligible claims that result from covered wildfires.

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Research

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Over the years we have been able to enhance CEA insurance products and earthquake-risk awareness through knowledge gained from research in social sciences and in seismic science and engineering.

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Diversity, Inclusion, and Belonging Advisory Council

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At CEA, our employees represent our greatest strength. We are proud to embrace a diverse workforce and continue to champion inclusion and belonging in the workplace and in the communities we serve. Our histories, cultures, and backgrounds are integral parts of our CEA identity. Our staff-driven Diversity, Inclusion and Belonging Advisory Council (DIBAC) helps to guide CEA’s priorities and long-term commitment to ensure equity, equality, and racial justice are firmly embedded in our culture, activities, and programs.

How Is CEA Organized?

 

Tom Welsh Chief Executive Officer (Interim) leads the organization in the development of strategies and public policy initiatives to achieve CEA's vision and mission. The Executive department also leads a variety of priority projects that require collaboration with external stakeholders and leadership across the organization. Projects include innovative partnerships to support CEA’s insurance and mitigation missions, including earthquake response planning, and collaborative efforts to enhance the insurance industry's overall readiness and response to a major California earthquake. Defining and promoting CEA’s work culture and values and ensuring they are embodied throughout the organization is also a critical priority.

The Communications and Public Relations department works to fulfill CEA’s strategic goals to educate, mitigate, and insure through a variety of different channels, including business to consumer and business to business communication, public relations, media relations, marketing, advertising, graphic design, social media, website content, community outreach, and reputation and crisis management.

Within each of these channels are numerous strategic decisions and applications. Our goal is to provide a professional, consistent voice to our partners, agents, policyholders and the people of California.

We also have a robust internal communications program, which includes an intranet, a weekly newsletter, All Staff meetings, social events and more.

The Finance department works to ensure financial sources are available to pay claims for policyholders based on the annual risk-transfer strategy approved by the governing board. The accounting unit is responsible for maintaining the budget including receivables from the participating insurers, expenditures to vendors, and compliance with regulatory requirements.

Insurance Operations

The Insurance Operations department is the CEA’s insurance subject matter experts. Insurance Operations works closely with internal stakeholders to develop and implement CEA projects relating to programs, products, and rates. The department collaborates with participating insurers to ensure implementation of CEA policies and procedures, including those derived from statutes and regulations, in support of the CEA’s strategic goals of educate, mitigate, and insure.

Insurance Education & Sales Support (IESS)

The IESS team is composed of four main functions: Agent Training, Info Desk, Agent Outreach, and Web Application Development.

These teams work to provide agents, insurance professionals, and customers with education and information related to CEA policies, providing support through educational courses, telephone and email assistance, and high-quality websites with online tools and resources.

Claims

The Claims department works to ensure fair, timely and consistent claim handling by our participating insurers. Claims oversees all CEA claims related activities including the development of earthquake claim handling material and conducting detailed claim audits. The department collaborates with our internal stakeholder’s as well as the participating insurers on CEA policies, procedures and training, including those derived from statutes and regulations.

Readiness and Response

CEA’s Readiness and Response team supports the organization’s post-event response after a damaging earthquake impacting its California policyholders.

Steered by an overarching set of guidelines (the Earthquake Response Framework) that outlines the organization’s response to a damaging earthquake affecting CEA policyholders, the team utilizes a cross-departmental structure to organize and initiate post-event activities and key functions. Collectively, these activities enhance CEA’s readiness to support our policyholders and participating insurers post-event.

Activities managed and maintained by this team include:

  • Preparedness, training, and testing of personnel and claims systems.
  • Activation, incident management, and organizational response.
  • Post-event maintenance and improvement of earthquake response.

The Information Technology (IT) department is organized into five teams: security, architecture, operations, implementation, and administration.

IT’s goals are to support the CEA mission by providing effective strategic and tactical planning in the use of technology; providing available, reliable, secure, & governed technology solutions; maintaining a flexible IT environment able to adapt to changes in scale and configuration; and creating and fostering a culture of continuous improvement & learning.

The Internal Operations Department supports the CEA’s mission by providing several key programs and services including but not limited to: human resources, business services, facilities management, equal employment opportunity, training, enterprise project management, and business continuity.

Internal Operations leads the organization in bridging the gap between business and technology, change management, and setting up the organization for growth and modernization.

Centralized Policy Processing (CPP)

CPP is a policy and claim administration platform for managing earthquake policy data from 11 of CEA's  22 participating insurers (PIs). CEA uses the CPP platform and other technologies to collect, manage, and report data for CEA's book of business.

CEA’s Legal & Compliance Department is a collaborative group of professionals that serve the legal, compliance, governance, legislative and audit needs of the CEA enterprise. Key functions and responsibilities include:

  • Protecting and promoting CEA’s interests with the California Legislature and Congress
  • Assisting in the development and implementation of policies and procedures that ensure CEA operates with a culture of compliance and integrity
  • Providing expert legal advice and services to our organization

CEA’s Mitigation and Research Department works with like-minded groups and organizations to:

  1. Develop comprehensive guidelines for the seismic retrofit of single-family dwellings;
  2. Execute and promote the growth of the California Residential Mitigation Program (CRMP); and
  3. Develop, promote and sponsor research projects focused on seismic safety and making earthquake insurance more affordable and accessible for Californians that own or rent residences.

The Enterprise Risk Management and Actuarial departments are responsible for CEA’s enterprise risk management program, including earthquake response planning. This team actively works with the Executive Management and Risk Owners of each business function to identify, mitigate, monitor and report on key risks of daily activities in support of CEA’s organizational resilience and strategic goals—as well as to respond to situational risks in a timely and accurate manner.

Actuarial analyses in the department includes planning and directing a program of actuarial estimates and analyses relating to the CEA’s rates, products and financial structures, oversight of catastrophe loss model updates; and, evaluation of legislative and/or regulatory changes.

 

OUR WORKFORCE

CEA is based in Sacramento, CA. The CEA team is made up of a diverse staff with differing experiences and cultures. Helping Californians learn how to protect themselves and lessen their risk for earthquake damage is important to all of us—because we love this beautiful state!

Careers at CEA FAQs

Q: Do I need to have knowledge of seismology or earthquakes to work for the California Earthquake Authority?

A. Not at all! There are many different job opportunities with CEA in a wide variety of fields.

Q: I have questions about specific information on the job posting. Who can I direct my questions to?

A. For specific job-related questions, you can contact the "Hiring Unit Contact" listed at the bottom of the job posting. You may also contact our Human Resources at HumanResources@calquake.com or (916) 661-6300.

Q: How do I become a civil service employee?
Q: Where can I find civil service exams, and/or job vacancies, and required qualifications?

A. Exams and job vacancies currently being offered are available on CalHR’s website. CalHR also provides a schedule for upcoming exams.

The minimum qualifications (MQs) are listed in the examination bulletin as well as linked in the job posting. To view MQs for any civil service classification, please visit Job Descriptions at CalHR’s CalCareers website. Then, read the MQs for the classification you are interested in to determine if you meet the MQs. Finally, take an exam and/or apply for a job vacancy.

Q: How can I submit my application for a job at CEA?

A. How to apply instructions are provided on the job posting via the CalCareers website.

It is highly recommended you submit your application electronically through your CalCareers account. You should also follow the instructions that accompany the job posting.

Once you've submitted an application through your CalCareers account, you can review your past applications via your CalCareers account.

If you are chosen to move forward through the hiring process, you will be contacted for an interview by someone at CEA via phone and/or email.

Q: How long does the process take?

A. The entire recruitment process varies per position. Job advertisements are posted for a minimum of ten calendar days.

The State of California instructs that we conduct interviews with Hiring Panels in order to reduce bias and provide a fair opportunity for everyone involved in the hiring process.

Since applicants may go through one or two rounds of hiring panels, the entire recruitment process may take about a month or may be even longer, depending on the position, number of applicants, etc.

Each applicant is informed whether or not they are selected for the position. Depending on your CalCareer account settings, you may receive this information via email or the postal service.

Q: How do I know how much I will be paid? Can I negotiate my salary?

A. The salary range for the classification is provided on the job posting. Salary outside of the salary range(s) is non-negotiable and defined by the State of California.

You can view salaries for all civil service classifications by visiting the Cal HR pay scales page.
Non-civil service staff should contact HumanResources@calquake.com for salary and benefits information.

Q: What are the benefits of working at CEA?

Q. Civil service workers receive all of the standard benefits offered to all state employees. Benefits information can be viewed on CalHR’s website – Salary and Benefits section.

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