Claim Professionals Resources

Key resources for Claim Professionals

The following resources are helpful tools for the individuals who adjust CEA claims:

• Earthquake Event Reference Guide for CEA Participating Insurer Claim Liaisons (PDF): We’ve created a helpful reference guide of your requirements, duties, and responsibilities both before, and after, an earthquake.
• ShakeMaps: You'll find the most up-to-date, reliable information on earthquake monitoring, including ShakeMaps, at the California Integrated Seismic Network website. ​
• CEA Deductible and Payment Calculators: After an earthquake, policyholders filing claims are anxious to complete repairs as soon as possible. CEA provides adjusters with an easy and quick tool to calculate deductibles and claim payments.
  • CEA Deductible and Payment Calculator (ZIP)
• CEA Claim Manual  (PDF) Download our Claim Manual for detailed information about handling CEA claims effective January 1, 2021.
• General Guidelines - Earthquake Damage Assessment and Repair Guidelines for Residential Wood-Frame Buildings Vol. 1 ​​(PDF) These guidelines are intended to help users:
  • Select appropriate repairs for damage that can be reliably identified, and appropriately implemented by qualified tradespersons, without the assistance of technical consultants; and
  • Identify those conditions for which the assistance of a technical consultant may be necessary for the accurate assessment and repair of damage.
  • These checklists are a series of questions intended to assist building occupants in recording their observations made immediately following the earthquake and assisting adjusters in during the inspection.
    • Building Occupant Questionnaire – Appendix A (PDF)
    • General Earthquake Damage Inspection Checklist – Appendix C (PDF)
    • Attic Inspection Checklist – Appendix D (PDF)
    • Crawlspace Inspection Checklist – Appendix E (PDF)
• Engineering Guidelines - Earthquake Damage Assessment and Repair Guidelines for Residential Wood-Frame Buildings Vol. 2 (PDF) These guidelines are intended to provide guidance to the technical consultant, retained by a user of the General Guidelines, to:
  • Identify and develop a conceptual scope of repair for structurally significant earthquake damage. ​

Questions About CEA Policies?

Have a question about specific CEA coverages? See a CEA sample policy for more in-depth information.

2016 Policy Samples

2019 Policy Samples (2020 Revision)