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We Provide Earthquake Insurance for Californians

Privacy Policy

Last Updated: March 12, 2014

Introduction

Welcome to earthquakeauthority.com, a website owned by the California Earthquake Authority (CEA), (collectively "we", "us", or "our") to educate consumers about earthquake insurance offered by CEA and related insurance products offered by Participating Insurers ("Products"). The CEA and Participating Insurers (PIs) are separate entities and maintain separate terms of use and privacy policies, which respectively will govern how you may interact with them outside of this website.

Visitors to this website, and users of CEA or PI Products, may share information with us via this website, email, or other communication methods (collectively "Information"). Your privacy, and the protection of your Information, is important to us. We created this Privacy Policy so that you will understand our information practices regarding:

  • What information we collect from you
  • Why we collect your information
  • How we protect and use your information

What Information Do We Collect?

When you access our website or communicate with us, we may collect and process certain Information about you and your communications with us, including:

Information we obtain from your use of our website, which is general usage information (often referred to as "non-personally identifiable" information). Examples are:

  • Domain and host that you use to access the Internet
  • Web browser that you use
  • Type of operating system that you use
  • IP addresses
  • Links that you use to arrive at, or connect to or from, our website
  • Cookies that may uniquely identify your browser information
  • Number and frequency of visits to our website and its pages
  • Other Information you voluntarily provide to us

Information you give us, which is personal information that we ask you for and that you intentionally provide to us. Examples are:

  • Contact information, such as your name, address, telephone number, email address, billing, or other personal Information
  • Housing information, such as the type, age, or other attributes of your residence, or your home insurance
  • Other Information you voluntarily provide to us

For the purposes of this Privacy Policy, CEA is the data controller and retains all rights to the Information we collect. We will share Information that you provide to us with PIs regarding your interest or potential interest in Products. We may also share your Information with third-party providers we use to collect and process Information. We will require any such third-party provider to adhere to this Privacy Policy and to use your Information for the sole purpose of supporting your relationship with us.

How Do We Use Your Information?

We will use the Information we collect from you for the following purposes:

  • Providing information regarding our Products and related services
  • Responding to your requests for information about our Products or us
  • Asking for feedback on how we can improve our website, our communications with you and our Products
  • Pooling your Information with that of others to derive business statistics for our internal use and research
  • Contacting you directly with information we think you might find interesting or useful about CEA, PIs or our partners or affiliates
  • Sharing your Information with third parties for the purposes of analyzing our website usage and providing additional functionality, Products or services

 Any and all uses of your Information by CEA and PI will comply with applicable laws. You are under no obligation to provide Information to us. We may offer you the opportunity, from time to time, to opt in or opt out of certain types of communications that may affect the Information we gather.

Information Security

Information that you provide to us may be stored, processed and transferred by CEA, PI or by our affiliates or other trusted business partners in compliance with this Privacy Policy and the individual privacy policies of each entity. Currently, we store the Information that you submit through our website on secure servers located in the United States. We reserve the right to store, process or transfer your Information as needed, including to offices or third parties residing or working outside of the United States. By your use of this website and the submission of your Information to us, you agree, with a waiver of any future notice, to the storing, processing and transferring of your Information by CEA and PIs.

We have adopted reasonable security measures to protect your Information against loss, misuse, disclosure, destruction and alteration. These measures include firewalls and encryption, internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to our systems. Our employees and staff, as well as our contractors and agents who access Information, are bound by confidentiality obligations. However, we are unable to guarantee that all of these measures will prevent the unauthorized access, inappropriate use or compromise of your Information under all circumstances. 

Links to Third Parties

This website may contain links to a number of external websites that we believe may offer useful information. CEA and PI provide direct links on this website to our individual websites. This Privacy Policy does not apply to other websites, and you should contact any external websites directly for information on their privacy, security, data collection and distribution policies. We are not responsible for the content, use or misuse of any information provided or collected on any external websites.

Access

If you would like for us to update, correct, delete or deactivate any Information that you have provided to us, please send your request to us at and we will process your request within a reasonable period after receipt. 

General Information/Contact Us

By using our website or otherwise communicating with us and providing your Information, you consent to our gathering, use, storage and processing of Information in accordance with this Privacy Policy. 

We reserve the right to update this Privacy Policy from time to time, in which case, the updated Privacy Policy will be made available on this page. By continuing to use this website after we publish or communicate a notice about any changes to this Privacy Policy, you are consenting to the changes and agree to be bound by them for any Information.

We review our compliance with this Privacy Policy and with the U.S. and California laws governing your privacy. We are committed to resolving complaints about your privacy and our collection and use of your Information.

Please contact us with any questions or comments you have regarding our Privacy Policy or your Information so that we may promptly address your concerns.
 

Email: customerservice@calquake.com
Phone: Toll-free (888) 423-2322  or  (916) 325-3800

Fax: (916) 327-8270
Mail: California Earthquake Authority, 801 K Street, Suite 1000, Sacramento, CA 95814